Return Policy

Orriswear Return Policy

We want you to love your streetwear. If your order doesn’t meet expectations, our return process is simple, fair, and transparent. Read below for full policy details.

1. Eligibility for Returns

  • All items must be returned within 30 days of delivery.
  • Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Defective, damaged, or incorrectly shipped items are eligible for return at any time.
  • Custom, personalized, or limited edition items may have special return conditions; contact support for guidance.
  • Gift cards, downloadable products, and hygiene-sensitive items (underwear, swimwear) are non-returnable.
  • Items with signs of wear, damage caused by the customer, or missing original packaging will not be accepted.
  • Include all accessories, manuals, and original receipts in your return package.
Tip: Always keep the original packaging until you are sure you want to keep the product.

2. Step-by-Step Return Process

  • Step 1: Contact support at support@orriswear.store with your order number, reason for return, and photos if applicable.
  • Step 2: Our team will verify eligibility and provide a return authorization (RA) number.
  • Step 3: Pack the item securely, including RA number, all accessories, and tags. Include proof of purchase.
  • Step 4: Use the provided prepaid shipping label (if applicable) or ship via a trackable service.
  • Step 5: Keep the tracking number for your records until the return is processed.
  • Step 6: Once received and inspected, your refund or exchange will be processed within 5-7 business days.
Tip: Use a sturdy box and protective packaging to avoid damage during transit.

3. Refunds & Exchanges

  • Refunds are issued to the original payment method within 5-7 business days after approval.
  • Exchanges are available for defective items or size/color changes (stock permitting).
  • Original shipping costs are non-refundable unless the item is defective or sent in error.
  • Partial refunds for multi-item orders apply only to the returned items.
  • International refunds may take additional 5-10 business days for processing.
  • Discounted items: Refund is for the price paid, not original retail value.
  • Gift items: Store credit or replacement may be issued for returns of gifts.

4. Damaged or Defective Items

  • Report defective or damaged items within 7 days of delivery.
  • Provide clear photos for faster processing.
  • We will replace or issue full refund including shipping costs.
  • Keep original packaging for claims when possible.
  • Do not alter or use defective items before requesting replacement.
Tip: Immediate reporting ensures faster resolution and replacement.

5. International Returns

  • International customers have 30 days to return items from receipt.
  • Return shipping costs are customer responsibility unless item is defective or shipped incorrectly.
  • Import duties and taxes paid at purchase are non-refundable.
  • Allow 7-14 business days for international return processing.
  • Check local customs regulations before returning items.

6. Special Cases

  • Discounted or sale items: Refunds are issued for the price paid.
  • Custom or personalized items may be non-returnable; contact support first.
  • Gift returns: If within policy, store credit or replacement may be provided.
  • Bundle purchases: Individual items may be returned, remaining items unaffected.
  • Lost or damaged shipments: Contact support immediately for resolution.

7. Frequently Asked Questions (FAQ)

Q: Can I exchange for a different size?
A: Yes, exchanges are available for size or color changes, subject to stock availability.
Q: How long does it take to process a return?
A: Usually 5-7 business days after we receive your item, plus bank processing time.
Q: Are return shipping costs refundable?
A: Only for defective items or shipping errors by Orriswear. Otherwise, customers cover shipping.
Q: Can I return gifts?
A: Yes, as long as they are within policy and in original condition. Refunds may be store credit.
Q: What if I lose the original packaging or tags?
A: Returns may be rejected or incur restocking fees without original packaging.
Q: Can I cancel my order before it ships?
A: Yes, contact support immediately. Once shipped, the standard return policy applies.
Q: How do I track my return status?
A: We send an email confirmation once your return is received and processed.
Q: Do I need to insure my return shipment?
A: Recommended for high-value items; optional but safer.
Q: What if my return is lost in transit?
A: Contact us with tracking info; we will investigate and may provide a replacement if eligible.
Q: Can I return part of a bundle?
A: Yes, individual items can be returned as long as remaining items meet return conditions.
Q: Are online orders treated differently from in-store purchases?
A: This policy applies only to online orders. In-store returns follow store-specific policies.

8. Tips & Brand Commitment

  • Always check our sizing guide before ordering to reduce returns.
  • Review product photos, materials, and reviews for fit guidance.
  • We are committed to fast processing, high-quality customer service, and fair return handling.
  • Our goal is a seamless shopping experience: your satisfaction is our priority.
  • Policy updates: We reserve the right to update this policy; latest version always applies.
Tip: Layering recommendations and fabric notes can help reduce unnecessary returns.

Contact Support

  • Email: support@orriswear.store
  • Phone: +1 207 5835 609
  • Address: DRIVING PIONEERS LLC, 5701 TRUXTUN AVE, BAKERSFIELD, CA 93309
  • Live Chat: Monday–Friday, 9AM–6PM PST
  • Response Time: Typically within 24 hours

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